ຄຳອະທິບາຍ
aserva AI Chat Widget adds an AI-powered customer support chat widget to your WordPress site and WooCommerce store.
The plugin connects your site to aserva, syncs useful WooCommerce and WordPress support context, and lets aserva answer common customer questions from your store knowledge. When the AI is unsure, conversations can be escalated to your aserva inbox.
Free store scan before setup
Before installing, you can scan your public store pages for visible support leaks, missing policy inputs, order-status gaps, product-confidence gaps, and cart-recovery opportunities:
https://aserva.io/scan?platform=woocommerce
The scan is evidence-based and maps gaps to aserva playbooks. It does not require an account.
Built for WooCommerce merchants
- Answer common product questions from your store content and catalog
- Help customers with order status questions using WooCommerce order events
- Capture refund, return, and support requests for review
- Sync form submissions from popular WordPress form plugins
- Track useful commerce events such as order updates, refunds, reviews, subscriptions, and abandoned carts
- Add a lightweight chat widget without editing your theme
Fast setup
Install the plugin, connect your aserva account, and enable the widget. The setup wizard supports dashboard-assisted connection and manual API key setup.
Human handoff
aserva is designed for safe automation. Questions that need review can be escalated instead of forcing the AI to guess.
Requirements
- WordPress 5.5 or higher
- PHP 7.4 or higher
- An aserva account
- WooCommerce is optional, but recommended for ecommerce support workflows
Privacy Policy and External Services
This plugin connects to aserva, an external AI customer support service operated by aserva. The default service URL is https://app.aserva.io.
The plugin may send the following data to aserva after it is configured with an aserva API key:
- Chat widget configuration, including organization ID, widget position, color, and language.
- Logged-in customer context, such as display name and email, when available.
- Contact form submissions from supported form plugins, including submitted name, email, subject, message, selected fields, and page URL.
- WooCommerce order events, including order ID, order number, status, totals, currency, items, product URLs, product images, customer email, customer name, phone, and address fields.
- WooCommerce refund events, product review events, subscription renewal events, back-in-stock events, and abandoned cart events when those workflows are available on the store.
- Plugin diagnostics such as plugin version, WordPress version, site URL, and connection status.
Data is sent only after the plugin is configured with an aserva API key. Webhook requests from the plugin to aserva are signed with HMAC-SHA256 and include a timestamp.
For full details, review:
- Privacy Policy: https://aserva.io/privacy
- Terms of Service: https://aserva.io/terms
ການຕິດຕັ້ງ
From WordPress.org
- In your WordPress admin, go to Plugins > Add New.
- Search for “aserva AI Chat Widget”.
- Install and activate the plugin.
- Open the aserva menu in wp-admin.
- Connect your aserva account or enter your Organization ID and API key manually.
- Visit your storefront and confirm the chat widget appears.
- Optional: scan your store at https://aserva.io/scan?platform=woocommerce to identify the first support playbook to enable.
Manual upload
- Download the plugin ZIP.
- Upload it from Plugins > Add New > Upload Plugin.
- Activate the plugin.
- Open aserva in wp-admin and complete setup.
ຄຳຖາມທີ່ພົບເລື້ອຍ
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Do I need WooCommerce?
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No. The chat widget can run on a standard WordPress site. WooCommerce enables deeper ecommerce context such as order updates, customer order history, refunds, reviews, subscriptions, and abandoned cart events.
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Does this plugin require an aserva account?
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Yes. The plugin is a connector between WordPress and the aserva AI customer support service.
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Does the plugin send data to an external service?
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Yes. The plugin connects to aserva to power the chat widget, inbox, AI responses, and ecommerce support workflows. See the “Privacy Policy and External Services” section below for details.
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Will the widget block page loading?
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No. The widget script is loaded asynchronously from your configured aserva app URL so it does not block the initial page render.
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What happens if aserva cannot answer a question?
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The conversation can be escalated to the aserva inbox for human review.
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Does aserva handle refund or return approvals for me?
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No. The plugin can sync refund events and capture return or refund requests for review, but merchant-controlled actions should be reviewed in aserva before they are approved.
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Can I disable the widget?
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Yes. Go to aserva in wp-admin and disable the chat widget from the settings page.
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ຜູ້ຮ່ວມພັດທະນາ ແລະ ຜູ້ພັດທະນາ
“aserva AI Chat Widget” ແມ່ນຊອຟແວໂອເພັນຊອດ (Open Source). ບຸກຄົນຕໍ່ໄປນີ້ໄດ້ມີສ່ວນຮ່ວມໃນການພັດທະນາປລັກອິນນີ້.
ຜູ້ຮ່ວມພັດທະນາ
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ບັນທຶກການປ່ຽນແປງ
1.0.0
- Initial WordPress.org release.
- Adds aserva AI chat widget connection for WordPress.
- Adds WooCommerce order, refund, review, subscription, stock, and abandoned cart event sync.
- Adds setup wizard, settings page, health check, retry queue, and event log.
- Adds support for Contact Form 7, WPForms, Gravity Forms, Ninja Forms, Formidable Forms, and flagged WordPress comments.