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Ruby Help Desk

ປລັກອິນນີ້ ຍັງບໍ່ທັນໄດ້ຮັບການທົດສອບກັບ WordPress 3 ເວີຊັນຫຼັກຫຼ້າສຸດ. ມັນອາດຈະບໍ່ໄດ້ຮັບການເບິ່ງແຍງ ຫຼື ສະໜັບສະໜູນອີກຕໍ່ໄປ ແລະ ອາດມີບັນຫາການເຮັດວຽກຮ່ວມກັນເມື່ອໃຊ້ກັບ WordPress ເວີຊັນທີ່ໃໝ່ກວ່າ.

Ruby Help Desk

ໂດຍ Waseem Senjer
ດາວໂຫຼດ

ຄຳອະທິບາຍ

Ruby Help Desk is a WordPress plugin which works as a customer support platform. The plugin includes many features such as Frontend submissions, ticket attachments, Knowledgebase, and statistics.

ພາບໜ້າຈໍ

Front site single ticket view.
Front site single ticket view.
Front site ‘My Tickets’ page, where customers can view their tickets history,
Front site ‘My Tickets’ page, where customers can view their tickets history,
‘Submit Ticket’ page where customers can send their tickets to the support team
‘Submit Ticket’ page where customers can send their tickets to the support team
The Admin dashboard widget with the Help Desk statistics and recent tickets list.
The Admin dashboard widget with the Help Desk statistics and recent tickets list.
Managing tickets in the dashboard.
Managing tickets in the dashboard.
Managing tickets statuses in the dashboard with the ability to assign a different color for each status.
Managing tickets statuses in the dashboard with the ability to assign a different color for each status.
Custom Fields builder for the Submit Ticket page.
Custom Fields builder for the Submit Ticket page.

ການຕິດຕັ້ງ

Using The WordPress Dashboard

  1. Navigate to the Add New in the plugins dashboard
  2. Search for Ruby Help Desk
  3. Click Install Now
  4. Activate the plugin on the Plugin dashboard

Uploading in WordPress Dashboard

  1. Navigate to the Add New in the plugins dashboard
  2. Navigate to the Upload area
  3. Select ruby-help-desk.zip from your computer
  4. Click ‘Install Now’
  5. Activate the plugin in the Plugin dashboard

Using FTP

  1. Download ruby-help-desk.zip
  2. Extract the ruby-help-desk directory to your computer
  3. Upload the ruby-help-desk directory to the /wp-content/plugins/ directory
  4. Activate the plugin in the Plugin dashboard

ຄຳຖາມທີ່ພົບເລື້ອຍ

How can I access the plugin pages after activation?

All of the plugins related pages will be added under one menu item called ‘Ruby Desk’, also you will find the same item at the admin bar on top of the dashboard.

ການຣີວິວ

ບໍ່ມີການຣີວິວສຳລັບປລັກອິນນີ້.

ຜູ້ຮ່ວມພັດທະນາ ແລະ ຜູ້ພັດທະນາ

“Ruby Help Desk” ແມ່ນຊອຟແວໂອເພັນຊອດ (Open Source). ບຸກຄົນຕໍ່ໄປນີ້ໄດ້ມີສ່ວນຮ່ວມໃນການພັດທະນາປລັກອິນນີ້.

ຜູ້ຮ່ວມພັດທະນາ

ແປ “Ruby Help Desk” ເປັນພາສາຂອງເຈົ້າ.

ສົນໃຈຮ່ວມພັດທະນາບໍ່?

ເບິ່ງລະຫັດ, ກວດເບິ່ງ ຄັງເກັບ SVN, ຫຼື ຕິດຕາມ ບັນທຶກການພັດທະນາ ຜ່ານ RSS.

ບັນທຶກການປ່ຽນແປງ

1.3.4

  • Fixed: checking the correct user ID when checking the owner of the ticket.

1.3.3

  • Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

1.3.2

  • Fixed: Adding reply templates to Text area field

1.3.1

  • Added: Many actions and filters in order to ease the extending of the plugin.
  • Fixed: Close button shows even if the ticket is closed already

1.3.0

  • Added: replies templates to pre-create ready templates for common issues in the tickets.

1.2.0

  • Added: Custom Fields for the Submit Ticket page.
  • Fixed: Assigning new tickets status.

1.1.0

  • Added: Importing WooCommerce products.
  • Added: Importing Easy Digital Downloads products.
  • Fixed: CSS aligning of the dashboard widget.
  • Fixed: Settings default values seeding.

1.0.0

  • Initial release.

ຂໍ້ມູນກຳກັບ (Meta)

  • ເວີຊັນ 1.3.4
  • ອັບເດດຫຼ້າສຸດເມື່ອ 3 ປີ ທີ່ຜ່ານມາ ທີ່ຜ່ານມາ
  • ການຕິດຕັ້ງທີ່ໃຊ້ງານຢູ່ ໜ້ອຍກວ່າ 10
  • ເວີຊັນ WordPress 3.0.1 ຫຼື ສູງກວ່າ
  • ທົດສອບເຖິງເວີຊັນ 6.2.9
  • ພາສາ
    English (US)
  • ແທັກ
  • ມຸມມອງຂັ້ນສູງ

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